eShop

Secure Payment

Transactions can be settled via credit/debit card (Visa, Eurocard-Mastercard and American Express) or cheque.

Debit and Credit Cards

When paying by credit or debit card, transactions will pass by the platform Stripe. This platform follows a strict set of security guidelines. It conforms with PCI (Payment Card Industry, bank card security guidelines) and SSL (Secure Socket Layer, the security protocol that creates a secured link between two machines communicating on the internet).

Cheque

If you choose to pay via cheque, please be aware that only cheques emitted by an account domiciled in France can be accepted. Once having chosen this form of payment, you will find all of the necessary information for the issuing of the cheque. Your order will be immediately dispatched once the cheque is received and cashed.

Shipment

Shipping Policy

eLovart promises a fast and secured delivery. Your order is insured and carefully packaged. To ensure this, we work only with the most trusted couriers (UPS and DHL). We deliver to mainland France, Europe (EU and non-EU countries), Switzerland, Monaco, Andorra, The United States, Canada and Asia.

Nous livrons en France métropolitaine, dans les pays de l’Union européenne, en Suisse, à Monaco, en Andorre et dans tous les pays d’Europe hors de l’Union européenne, aux Etats-Unis, au Canada et en Asie.

eLovart offers free delivery to mainland France. For other countries, the lowest possible fee will be calculated so that everyone, even in countries far away, can access what pleases them.

Insurance is included. However, eventual import taxes, TVA or custom charges cannot be calculated in advance. These charges being outside our control, we recommend that you contact your country’s customs.

These expenses must be paid to the country from which they are issued. This does not concern orders sent and received within the EU, Iceland, Norway, and Liechtenstein.

Shipment

The artist oversees the packaging process, which has been predefined in with eLovart. It is then transferred to the courier service to bring it to your location in security, each work being insured and tracked.

Shipped in 3 to 5 days, the works are delivered, in most cases, less than 48hours after sending. These time limits remain approximative.

At the moment of sending, you will receive an email informing you of the confirmation of your order. In it you will find the name of the transporter, the tracking number, the estimated date of arrival and a link allowing you to track and follow your package.

Reception

If you are absent at the moment of reception, the courier will leave a delivery notice in your letter box, which will permit you to collect your package either at the post office, or in a pick-up point close to your home.

Upon arrival, the condition of the package must be verified. In the event of a problem, the courier must be notified immediately. Should the work be damaged in any way, you will be immediately reimbursed the total charge plus delivery should the damage be irreversible.

For any questions or queries, please do not hesitate to contact our customer service by mail at contact@elovart.com.

Information and Exchange Service

Our Customer Service is efficient and personalised.
Have a particular request?
• What artist specialises in portraits?
• Can I order a print of a particular work?
• I saw a particular piece that on the website a few days ago. Has it been sold?
• Need to advance or postpone a delivery date?
• Need to precise an exact detail concerning a work?
Do not hesitate to contact us. We are at your complete disposal and are attentive to your concerns.

The work ordered does not meet your expectations or there was a problem with the delivery?
We will do all in our power to remedy the issue.

Do not hesitate to share your thoughts on the site, works or descriptions. Your opinion is important to us and can help us improve eLovart.

Whatever your question, complaint, or remark, please contact us at +33(0)6 65 54 75 53